Do you have fragrance in your products? How do they smell?
We never use synthetic fragrances in our products. All Little Pure Project products are fragrance- free and their smell comes from botanical oils used in our products. We love to smell our babies, so we always make sure that our products have an extra mild smell that wouldn’t cover up our babies’ slightly sweet and addictive smell.
What do you mean by plant-based skincare?
Is plant-based skincare vegan?
Plant-based products are made with plant extracts and oils and will generally be vegan. Our vegan products are accredited by the Vegan Society and we always include their logo on our packaging and website.
Is plant-based skincare organic?
Are all of your products really organic?
What does “organic” really means?
Why aren’t all of your ingredients organic?
Simply put, some ingredients just don't exist (like water or salt) in an organic form, and some ingredients are not available certified organic.
Do you use artificial fragrance, SLS, parabens or synthetic preservatives?
No, and we never will!
Are Pure Project products cruelty-free?
Pure Project is animal friendly- where do you test?
We never test our beautiful products on animals. Our range has been extensively tested on our families, friends & excited new mums in our local community looking for truly 100% natural skincare. From babies & toddlers to teens, mums, dads and grandparents, our products have been used on rashes, flaky, dry, eczema prone and extra sensitive skin, with amazing results and 100% positive feedback.
Which tests do you conduct on your products?
Should I be worried about using any of PP products?
Would your products irritate my or my baby’s allergies?
You are the best judge of what is safe for you and your baby. You know your body best. Please check the ingredients lists and our Ingredient Glossary to see if any of your known allergens are in our products. If you have specific questions or concerns about product safety, allergies or ingredients, it is always best to consult with your Pediatrician.
What is the shelf-life of Pure Project products?
Shelf life for all Little Pure Project products is 3 years. Once you open a product, you should use it within a year. You can find the manufacture date printed on our labels and boxes.
ORDERS & DELIVERY
Great! I want to place an order. How long will my order take to arrive?
We ship within 2 business days after receiving your order. We will be sending an email with tracking information once your order gets shipped! If you are having trouble tracking your package, send us an email at [email protected]
Which payment methods do you accept?
Is it safe to pay from your website?
We use the payment institution PAYTR on our website. PAYTR's card systems are audited by security firms authorized by VISA and MASTERCARD. PAYTR systems are fully compliant with Payment Card Industry Data Security Standards (PCI DSS). No one other than you can view or access the card information you entered while making your payment. As soon as you enter your credit card number, the information of your number is encrypted and sent to your bank. It is not possible for your information to be viewed or accessed by third parties, including our company. Your card information is only between you and your bank.
How does the money order option work?
Could I purchase / send my order as a gift?
We love to give gifts to our loved ones - especially our little ones! That’s why we have designed four different gift boxes. Make sure you add your note at check out!
How much do you charge for delivery?
Which shipping company do you work with?
Why should I create an account on your website?
You should create an account on our website to easily shop and check the status of your order.
Little secret: we occasionally send out special offers to our members only - so make sure you don’t miss them!
Can I shop without creating an account?
Of course! You can browse our page and shop without creating an account. In this case, we will only contact you to inform you about the status of your order.
EXCHANGE & REFUNDS
Can I change / update my order
Unfortunately, we cannot change or update your order for you. However, once you receive your order, you may return it. Please send an email to [email protected] to return your unopened and unused products 14 days after you receive your order.
Can I return any products?
You may return your unopened and unused products with its original invoice 14 days after you receive your order. Please send an email to [email protected] to get your return label.
My products arrived damaged/broken. Could I exchange or return the item?
We carefully pack all our products and try our best to deliver perfect products to you. If your product arrives damaged/broken, please e-mail us immediately. You may return or exchange the damaged product.
Do any stores near me carry Pure Project products?
We hope so! Please check our Contact section to find stores in Turkey and Northern Cyprus. If you are outside Turkey, please e-mail us at [email protected] and we will do everything in power to deliver PP products to you!
I have a store and I would love to resell your products, do you have a wholesale program?
We sure do! Please email us at [email protected] for more information.